Augmented Assist – GoDigital
Manufacturing utilize large number of machines at every stage of the production process. A failure in any of these machines or line of machines could cause shutdowns that cost thousands of dollars per hour in lost production and other cascading impacts. Keeping these valuable machine/equipment’s running depends upon the experience of the service technicians who has the responsibility to maintain, diagnose and fix problems. Most Industrial world is facing a widening gap in the availability of experienced and qualified workforce. There is burdening service knowledge gap created with well-educated and technology savvy, younger workers not showing interest in manufacturing and technical service positions and potential entrants not having real-world experience of their predecessors. Hence there is a need for digitalising the industrial maintenance and field service process to achieve the goal of delivering effective, efficient, and profitable service.
The Augmented Assist Solution enables manufacturers and machine / equipment builders to increase maintenance effectiveness and machine availability by:
- Delivering more contextual and operationally relevant data overlaid onto a live image of a machine or object. This could mean giving plant and maintenance personnel the ability to abstract backend systems information for 3D product navigation, step-by-step work instructions, and remote visual guidance.
- Reducing manual errors, whether the error is caused by too little information, too much information, or poor quality information, AR applications place the right information and instructions at the location of the work task.
- Improved Training effectiveness and efficiency to create workforce multiplier. Training hours can be reduced as AR applications can include video instructions on repair/replacement tasks overlaid on the machines themselves. Workers can do more by themselves versus sending multiple workers to address the same problem.
- Improves safety of a work task. For instance, AR applications can include not only written instructions for removing or replacing a part on a machine, but can also include visual instructions. This assistance avoids unnecessary and possibly unsafe interaction with the machine.